At Evrywears managed by Wundercurves Innovative Private Limited, we are dedicated to maintaining a transparent, fair, and reliable shopping experience for all customers. We value every concern and strive to resolve issues promptly and professionally. This Grievance Redressal Policy ensures that all customer complaints are managed efficiently, in accordance with applicable laws and best business practices. 

Definition of a Grievance 

A grievance is any form of dissatisfaction expressed by a customer regarding a product or service purchased through our platform. Such issues may include, but are not limited to, defective or low-quality products, incorrect or delayed deliveries, payment disputes, return or refund concerns, exchange problems, customer service dissatisfaction, or queries regarding our operational policies. 

Procedure to Lodge a Grievance 

Customers can share their grievances through our official support channels. Please follow the steps outlined below: 

1. Go to the Help Section 
   Visit the “Help Centre” or “Contact Us” area available on our website or mobile application. 
    
2. Choose Your Concern 
   Select the most relevant category or topic that best matches your issue type. 
    
3. Fill Out and Submit Details 
   Enter all required information including your Order ID, issue description, and attach any relevant documents or images that support your claim. 

Once the grievance is submitted, our support team will assess your concern and provide a timely response. 

Escalation to Grievance Officer 

If the initial resolution is unsatisfactory, customers may escalate the matter to our Grievance Officer, appointed in accordance with the Information Technology Act, 2000 and relevant legal provisions. 
The designated officer ensures fair handling, accountability, and compliance in the resolution process.

Gr ievance Processing Steps 

• Acknowledgement: You will receive an acknowledgment of your grievance within 48 hours via your registered email. 
   
• Unique Ticket ID: Each grievance is assigned a unique Reference ID for easy tracking. 
   
• Resolution Period: Our team, together with the Grievance Officer, strives to resolve every issue within 7 working days, or within the time limit prescribed by applicable laws. 
   
• Communication Updates: Customers will receive consistent updates about their grievance progress through the preferred communication channel. 
   

Grievance Closure Criteria 

A grievance will be marked as closed under the following conditions: 

• A satisfactory resolution has been shared and accepted by the customer. 
   
• The customer does not respond within a reasonable time after a resolution is offered. 
   
• A final resolution is provided in compliance with our policies and governing law. 
   

Contact Information 

For additional assistance or to file a grievance, please write to us at wundercurvesinnovativepvtltd@gmail.com. 

Policy Review 

This policy may undergo periodic updates. Customers are advised to refer to our Terms of Use and Privacy Policy pages for the latest version.